The Egypt In Touch Assistance hub brings together the companies individual departments which delivers infrastructure and service 24/7.
The following departments are available as you need and demand suits; please feel feel to contact us to discuss your individual needs and requirements.
• Contact Department: multilingual (English, Spanish, German, Russian, Hungarian. Czech, French and Polish). Responsible for the first contact with our customers
• Claims handling Department. Responsible for the total claims handling process
• Accounting Department. Responsible for all accounting matters
• Network Assessment and Coordination Department. Responsible for assessing and managing the medical network
• Medical Committee Department. Responsible for all medical oversight
• Project Management Department. Specialized in International Assistance & TPA set-up The department is responsible for Projects from feasibility studies until full implementation • Cost-Containment Department. Responsible for all cost-containment procedures
• Financial auditing Department. Responsible for all auditing procedures
• Quality Control Department. Responsible for maintaining our quality control standards in compliance with ISO 9001 requirements
• Quality Assurance Department Responsible for maintaining our quality assurance standards in compliance with ISO 9001 requirements
• I.T. and statistical Analysis Department. The In-House I.T. department is responsible for all IT related issues
• Administrative Department. Responsible for all administrative processes
• Business Development Department. Responsible for maintaining our current client relations and exploring new business possibilities